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FAQ

Do I have to pay customs and import taxes?

If you are a international customer outside the UK, you may need to pay customs charges and/or taxes when your order arrives in your country. Fabquarter cannot be held responsible for any customs and import taxes that may apply.


How quickly will I receive my order?

100% of our orders are made and shipped within 3 working days, but at peak times, we may extend this to 1 to 2 weeks.

Orders to the UK are sent Royal Mail First Class and will arrive 1 - 2 working days from dispatch.

Orders to outside the UK are sent Royal Mail International Tracked and Signed For, and usually arrive within 2 weeks, but we cannot guarantee delivery sooner than 25 working days.


How should I clean my jewellery?

Store your jewellery in a pouch or box.

Clean gently with a soft cloth.

Remove your jewellery before sleeping, showering or exercising.

Avoid dropping your jewellery onto hard surfaces.


Help! I've lost/damaged one of a pair.

If you lose or damage your jewellery, please get in touch at mail@fabquarter.com and we will do our best to help.


Last updated: November 2020

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